1. Can I order my items by telephone?

Of course, you can also place your order by phone or WhatsApp. For these order types, however, we can only offer you the payment methods “advance payment” or “PayPal”.

2. Which payment methods are available to me when ordering online?

When ordering via our online shop, we accept the following payment methods: advance payment by bank transfer, payment by credit card, PayPal, PayPal Express, instant transfer (via Klarna) , invoice (via Klarna) , Google Pay, Apple Pay, & shopPay

3. I receive an order confirmation

You will receive an order confirmation to the email address you provided when purchasing. This email can also end up in spam, so we ask you to check this folder too.

4. Can I change my address later?

Unfortunately, the billing address cannot be changed after you have submitted your order. If you would like us to send your package to a different delivery address, this is of course still possible before shipping. Please contact us as soon as possible.

5. How much are the shipping costs?

We charge a flat rate of €4.99 per order for shipping costs. From an order value of €100.00 we deliver free shipping within Germany (DE).

6. How long does a delivery take?

Our aim is that you have your package in your hands within 3-5 days. The prerequisite for this is that all of your items are available for delivery and there are no delays with the shipping service provider.

7. How can I track my package?

As soon as your package has received a package label from us, you will receive an email notification with the tracking number. You can use this tracking number to track your package in real time.

8. My shipment status does not change, what can I do?

If the shipping status has not changed after electronic registration with our shipping service provider after at least 5-8 working days, please contact us at: info@riders-finest.de

9. Do you offer express shipping?

We do not have the opportunity to offer this service in our regular checkout process. If you need your order very urgently, write us an email at: info@riders-finest.de and we will send your package express. We will discuss the additional costs with you in advance and then invoice them

1. Who bears the return shipping costs?

We would like to contribute to improving environmental and sustainability awareness. For this reason, we ask you to select your item carefully and carefully in order to avoid unnecessary costs. We will cover the return shipping costs if you exchange the item for a different size or color.

If the order is canceled, the buyer is responsible for the return shipping costs.

2. How long do I have to return my order?

As a customer, you have the opportunity to cancel your order in writing within 14 days of receiving the goods. We ask you to send the canceled item(s) back to us as soon as possible. Contact us about a return label.

3. Can I exchange or return my online order in store?

Unfortunately, online orders cannot be accepted and processed in our Store. Write us a short email and we will process your request as quickly as possible.

4. When can I expect the refund?

We can only complete your refund once your package has arrived. You have the option to track your package using the tracking number. As soon as we receive your return, it will be processed within 2-3 working days. Don't worry, you will receive your refund as soon as possible.

1. I received a damaged package, what can i do?

Please check the package carefully before acceptance. By signing with the parcel carrier, you confirm that you have received the parcel in an externally flawless condition. It is difficult to make a subsequent complaint to our parcel service providers. Please feel free to contact us anyway and we will do the best we can.

2. How do I complain about a defective item?

If the item delivered is defective in the first 24 months from the date of purchase, you are entitled to the statutory warranty. Please send us a photo of the defect and a copy of the invoice or your customer details. We will take care of your concerns immediately and process your complaint to your satisfaction! If we need the defective item for an on-site inspection, we will ask you to send the item to us. We will cover the shipping costs for you.

3. What is the best way to reach you?

You can reach us at any time via our chat on our homepage, via WhatsApp on the number " +49 1773395949 ", or by email at " info@riders-finest.de ". Please refrain from making multiple inquiries across all channels, as we will get back to you promptly no matter how you contact us , we promise!

4. How do I unsubscribe from the newsletter?

First of all, it's a pity that you want to unsubscribe from our newsletter. We send our newsletters with an integrated unsubscribe link. You also have the option of sending us a short email with the subject “Unsubscribe from the newsletter” including the affected email. We will take care of your concerns immediately!